Refund Policy

Subscription Billing Through PayFast

DeviceCare subscriptions are billed monthly through our payment provider, PayFast. Android membership is billed at R39/month and iPhone membership at R59/month unless updated with notice. You authorise recurring charges to your chosen payment method until you cancel. Charges are in South African Rand (ZAR). You will receive confirmation and receipts as per PayFast processes. Billing cycles run from your subscription start date.

Cancellation Rules

You may cancel your membership at any time. Cancellation stops future charges from the next billing cycle. You retain access until the end of the current paid period. To cancel, use the option in your account or contact us. We do not provide refunds for the unused portion of the current period unless you qualify under Refund Eligibility below.

Refund Eligibility

Refunds may be considered in the following circumstances:

• Cooling-off: If you cancel within 7 days of your first payment and have not used any repair assistance benefit, you may request a full refund of that payment.
• Duplicate charge: If you were charged twice for the same period, we will refund the duplicate once verified.
• Service failure: If we were unable to provide the service due to our error (e.g. prolonged outage), we may offer a partial or full refund for the affected period at our discretion.

Refunds are processed via PayFast and may take several business days to appear. We do not refund amounts for periods where the service was available and used.

Failed Payments

If a payment fails (e.g. card declined, insufficient funds), PayFast may retry according to their policy. We may suspend access to membership benefits until payment is successful. You are responsible for ensuring your payment details are valid and that sufficient funds are available. We are not liable for bank or card fees you may incur due to failed or repeated charges.

Billing Disputes

If you believe a charge is incorrect, contact us as soon as possible with the transaction details. We will investigate and respond within a reasonable time. If the dispute is upheld we will arrange a refund or credit. For chargebacks initiated with your bank, we may provide transaction evidence to the bank and may suspend your account until the dispute is resolved.