Frequently asked questions
Straight answers about your quote, membership, and repairs — in plain language.
Want the full picture? See How pricing works or your Membership agreement.
Is DeviceCare insurance?
No. DeviceCare is not insurance. It is a monthly membership that helps you access repair support through our partner network. You get a personalised quote for your phone before you join, then pay a fair monthly amount while you are a member.
How does pricing work?
You request a quote with your device details. We show a monthly membership price built around your phone — not a one-size-fits-all plan. When you need a covered repair, what you pay at the shop depends on your device and how long you have been contributing. See How pricing works for a simple overview.
How do repairs work?
Register your device in your dashboard. When you need help, submit a repair request with a short description (and photos if we ask). Choose a partner shop from our locator. The shop completes the repair and updates status in the app. What is covered, waiting periods, and your share of the cost follow your membership terms and the Pricing & Claims rules — not old "plan tier" labels.
Is there a waiting period?
Yes. A waiting period applies from when your membership starts before you can claim for your first covered repair (see your membership agreement — currently six months for the first claim). After a claim is approved, another waiting period can apply before a next claim. Exact dates show in your account when relevant.
How often can I claim or repair my phone?
How often you can claim and what each claim can cover depend on your membership terms, waiting periods, and the Pricing & Claims rules — not a simple "repairs per year" counter on its own. Your dashboard shows eligibility when you are ready to start a request.