Membership Agreement

Membership Benefits

Your membership is based on the personalised quote you accept at sign-up and these terms. In general, while your membership is active and in good standing, you are entitled to:

Access to the DeviceCare repair partner network
Repair support and contribution toward covered repairs in line with the Pricing and Claims Rules
Technical support and repair request management via the DeviceCare platform

Benefits are personal and non-transferable. Repair partner access, contribution-based repair support, priority processing where offered, and related programme features apply only while you are an ACTIVE paying member in good standing (including successful recurring billing and verification requirements). If you are not subscribed, in suspension, or revoked/cancelled for non-payment, you do not receive these benefits.

Payment Failure, Grace Period, and Revocation

If a scheduled subscription payment fails, DeviceCare may place your membership into a grace period of up to fourteen (14) days. During this time, certain benefits may be restricted (for example, new repair claims may be disabled) until payment succeeds.

If payment is not completed within the grace period, DeviceCare may revoke your membership, mark your account as cancelled, and you will lose all programme benefits and claim eligibility going forward, subject to the Terms of Service and Pricing & Claims Rules.

This membership is not insurance. Grace periods and revocation govern access to the DeviceCare programme; they do not create an insurance contract or indemnity in the regulatory sense.

Waiting Periods

A 6-month waiting period applies before your first claim. After each approved claim, a 9-month waiting period applies before the next claim. Waiting periods run from membership activation and most recent approved claim date, respectively.

Repair Limits

Membership cycles are 12 months. Claims are governed by waiting rules and eligibility checks, including account status and fraud controls. Unused claim opportunities do not roll over as cash value.

Coverage & Your Repair Share

DeviceCare does not use fixed retail "Android vs iPhone" plan tiers with flat co-pays. For a covered repair, how much you pay at the shop and how much DeviceCare contributes depend on your device, the estimated repair cost, your membership contributions over time, and the Pricing and Claims Rules in force when you joined (as updated from time to time with notice where required). Any caps, exclusions, or eligibility rules are set out there.

Non-covered portions of a repair, accessories, loss or theft, and damage outside the rules remain the member's responsibility unless expressly stated otherwise in the Pricing and Claims Rules.

Cancellation Policy

You may cancel your membership at any time through your account or by contacting us. Cancellation takes effect at the end of the current billing period. You will retain access until that date. No refund is provided for the unused portion of the period unless otherwise stated in our Refund Policy.

No Insurance Coverage

Important

DeviceCare is not an insurer. This membership does not constitute an insurance policy. We provide access to repair services and partner shops under the terms of this agreement and the Pricing and Claims Rules. We do not underwrite risk or provide indemnity in the way an insurance product would.

Service Modifications

DeviceCare may update membership benefits, pricing for new quotes, partner network, or processes from time to time. Material changes will be communicated to you with reasonable notice. Continued use after the effective date of changes constitutes acceptance. If you do not agree, you may cancel before the change takes effect.