Repair Partner Agreement

Partner Eligibility

To join the DeviceCare repair partner network you must:

• Operate a legitimate repair business in South Africa
• Have the capability to perform device repairs (e.g. screens, batteries, charging ports) to a professional standard
• Comply with applicable laws and industry practice
• Accept and comply with this agreement and DeviceCare's repair and quality standards

DeviceCare reserves the right to approve or decline applications at its discretion and to remove partners who no longer meet eligibility or standards.

Business Registration Requirement

Partners must be able to provide proof of business registration (e.g. company or sole proprietor registration) when requested. Operating as an unregistered entity may result in removal from the network. DeviceCare may verify registration details and store them for compliance and fraud prevention purposes.

Repair Standards

Partners agree to:

• Perform repairs in line with DeviceCare's quality and process requirements
• Use the DeviceCare portal to accept jobs, update status, and provide proof of repair where required
• Quote and charge in accordance with the member's plan and the Pricing & Claims Rules
• Not charge members for amounts already covered under their plan without clear disclosure of the balance
• Handle devices with care and maintain appropriate insurance or liability coverage for loss or damage where applicable

Payment Terms

Payment for repairs is between the partner and the member. DeviceCare may facilitate repair requests, instant approvals for eligible claims, and invoice workflows but is not responsible for collecting or remitting all repair fees outside the defined program flow. Where a member's plan covers part of the cost, the partner will be guided by DeviceCare on covered value and co-pay; the member is responsible for any balance. Disputes about repair costs should be resolved between the partner and the member; DeviceCare may assist in good faith but is not liable for payment defaults by members.

Fraud Prevention

Partners must not submit false or inflated repair claims, falsify proof of repair, or collude with members to abuse the system. DeviceCare may audit repairs and request documentation. Suspected fraud may be reported to relevant authorities and will result in immediate termination and possible legal action. Partners must cooperate with reasonable investigations.

Termination Rights

Either party may terminate this agreement on reasonable notice unless otherwise agreed. DeviceCare may terminate or suspend a partner immediately for breach of this agreement, fraud, poor quality, or conduct that harms the network or members. On termination, the partner must complete any in-progress repairs agreed with members and must cease using DeviceCare branding and systems. Provisions that by their nature should survive (e.g. liability, confidentiality) will continue to apply after termination.