Repair Partner Agreement

Partner Eligibility

To join the DeviceCare repair partner network you must:

Operate a legitimate repair business in South Africa
Have the capability to perform device repairs (e.g. screens, batteries, charging ports) to a professional standard
Comply with applicable laws and industry practice
Accept and comply with this agreement and DeviceCare's repair and quality standards

DeviceCare reserves the right to approve or decline applications at its discretion and to remove partners who no longer meet eligibility or standards.

Business Registration Requirement

Partners must be able to provide proof of business registration (e.g. company or sole proprietor registration) when requested. Operating as an unregistered entity may result in removal from the network. DeviceCare may verify registration details and store them for compliance and fraud prevention purposes.

Only partners with valid CIPC registration may be displayed as Verified. Optional CIPC numbers submitted with applications are reviewed by DeviceCare; the public "Verified Partner" label is granted only after successful validation and admin approval.

Repair Standards

Partners agree to:

Perform repairs in line with DeviceCare's quality and process requirements
Use the DeviceCare portal to accept jobs, update status, and provide proof of repair where required
Quote and charge in accordance with the member's plan and the Pricing & Requests Rules
Not charge members for amounts already covered under their plan without clear disclosure of the balance
Handle devices with care and maintain appropriate insurance or liability coverage for loss or damage where applicable

Payment Terms

Where DeviceCare operates a referral programme for verified repair partners, referral rewards are published on the partner dashboard and processed subject to fraud checks. Successful member referrals may earn R50 per qualifying paying member referred, after successful subscription payment and admin approval, as described in programme communications from time to time.

All invoices must be linked to a valid DeviceCare repair request. Partners are required to select the correct request and confirm the member before submission. Invoices not linked to a valid request will not be processed or paid.

Payment for repairs is between the partner and the member. DeviceCare may facilitate repair requests, instant approvals for eligible requests, and invoice workflows but is not responsible for collecting or remitting all repair fees outside the defined program flow. Where a member's plan covers part of the cost, the partner will be guided by DeviceCare on covered value and co-pay; the member is responsible for any balance. Disputes about repair costs should be resolved between the partner and the member; DeviceCare may assist in good faith but is not liable for payment defaults by members.

Partners must only service approved repair requests.

To receive payment, partners must submit:

Member ID
Request ID
Repair details
Cost breakdown
Before and after photos

All invoices must be sent to: support@devicecare.co.za. Payments are processed within 3 business days after approval.

Fraud Prevention

Partners must not submit false or inflated repair requests, falsify proof of repair, or collude with members to abuse the system. DeviceCare may audit repairs and request documentation. Suspected fraud may be reported to relevant authorities and will result in immediate termination and possible legal action. Partners must cooperate with reasonable investigations.

Termination Rights

Either party may terminate this agreement on reasonable notice unless otherwise agreed. DeviceCare may terminate or suspend a partner immediately for breach of this agreement, fraud, poor quality, or conduct that harms the network or members. On termination, the partner must complete any in-progress repairs agreed with members and must cease using DeviceCare branding and systems. Provisions that by their nature should survive (e.g. liability, confidentiality) will continue to apply after termination.