Pricing & Claims Rules

Personalised Pricing

DeviceCare does not use fixed membership plans. Every member receives a personalised monthly subscription price based on their specific device model, estimated repair cost, and calculated risk score.

Your monthly price is locked in at the time your quote is accepted and remains fixed for the duration of your membership unless you submit a new quote (e.g., when registering a new device). DeviceCare reserves the right to adjust pricing multipliers for new quotes.

Price Formula

The monthly subscription price is calculated as follows:

• Low risk device: 1.0× multiplier
• Medium risk device: 1.15× multiplier
• High risk device: 1.35× multiplier

The result is rounded to the nearest R5 and is subject to a minimum of R49/month. DeviceCare may apply admin-adjusted multipliers on a case-by-case basis.

Waiting Period

• A 6-month minimum contribution period applies before your first claim is eligible. You must have contributed the equivalent of at least 6 full monthly payments.
• After each approved claim, a 9-month waiting period applies before the next claim.
• Claims that would result in DeviceCare operating at a loss may be flagged for manual review.

Device & Quote Registration

To get a quote and register, you must provide:

• Full name and SA ID number (13 digits)
• Phone model (selected from our device catalogue)
• IMEI number (15+ digits)
• Device photos (optional, front/back/screen)

All information is verified. Submitting false IMEI or device information constitutes fraud and will result in immediate membership termination without refund.

Claim Co-pay Calculation

When you submit a repair claim, your co-pay (the amount you pay) is dynamically calculated based on how much you have contributed to date:

DeviceCare covers the remainder.

Example:

• Repair cost: R3,500
• Total contributed: R1,200 (over 12 months)
• Option A: 30% of R3,500 = R1,050
• Option B: R3,500 − (R1,200 × 0.8) = R2,540
• User pays: max(R1,050, R2,540) = R2,540
• DeviceCare covers: R960

The more you contribute over time, the lower your option B becomes — reducing your co-pay on future claims.

Claim Eligibility Rules

• You must have an active membership at the time of the claim.
• The device claimed for must be registered under your account.
• Your 5-month contribution threshold must be met.
• Any applicable post-claim waiting period must have elapsed.
• Claims must be submitted through the DeviceCare platform and performed by a verified partner shop.
• Claims that would result in DeviceCare paying more than it has collected from the member may be flagged for manual review.

Repair Coverage Includes

• Cracked screen repair (front and back glass)
• Battery replacement
• Charging port repair
• Speaker / microphone faults
• Minor hardware issues
• Water damage (limited, subject to assessment)

Repair Coverage Excludes

• Lost or stolen devices
• Intentional damage
• Motherboard and logic board failures
• Cosmetic damage (scratches, dents) without functional impact
• Accessories, chargers, or cases
• Devices not registered at the time of quote/sign-up
• Repairs performed outside the DeviceCare partner network

Risk Flagging & Fraud Controls

DeviceCare monitors claims for unusual patterns. Claims may be flagged for manual review if:

• The system would pay significantly more than collected from the member
• Multiple claims are submitted in a short time
• The IMEI or device details do not match registered information
• Suspicious activity is detected on the account

Fraud attempts will result in immediate suspension, potential legal action, and the member will be liable for all costs incurred by DeviceCare.

Loyalty Rewards

After 36 months of uninterrupted active membership, members may qualify for loyalty rewards such as:

• Repair vouchers
• Device diagnostic services
• Upgrade discounts

Rewards remain subject to availability, abuse controls, and program terms.

Important Notice